Refund Policy

Q Knit Return & Exchange Policy

At Q Knit, every product is carefully inspected before dispatch to ensure the highest quality. Please read our return and exchange policy carefully before placing your order.

Returns & Refunds

We do not offer refunds under any circumstances.
Once an order is placed and delivered, it is not eligible for a refund.

Damaged or Defective Products

We offer exchange only for products that are received damaged or have a manufacturing defect.
A complete, uninterrupted product opening (unboxing) video is mandatory to process any damage or defect claim.
Claims submitted without a full opening video will not be accepted.
The exchange request must be raised within 48 hours of delivery.

Size Exchange

If you face a size issue, you may contact us for a size exchange.
Size exchange is subject to product availability.
The returned product must be unused, unwashed, with original tags and packaging intact.
Once we receive and inspect the product, we will process the exchange if it meets our exchange conditions.

How to Request an Exchange

All exchange requests must be made through:

Please include:

Order ID
Full opening video (for damage/defect claims)
Photos of the product (if required)
Reason for exchange

Customer Support

Our WhatsApp support is available full-time to assist you with your queries and exchange requests. We are always happy to help and will do our best to provide a smooth shopping experience.