Refund Policy

Q Knit - Refund & Exchange Policy

Effective for all customer purchases

Exchange Policy

• Exchange requests can be made within 7 days of receiving the product.
• Items must be unused, unwashed, undamaged, and have all original tags attached.
• Exchanges are accepted for size issues, defective products, or wrong items received.

Refund Policy

• Refunds are applicable only for damaged/defective products, wrong items delivered, or unavailable items after purchase.
• Approved refunds will be processed within 5–7 business days.

Non-Returnable Items

• Customized or altered products.
• Sale or clearance items.
• Used, washed, or damaged products.
• Products returned without original tags or packaging.

Opening Video Requirement

• A clear unboxing/opening video is mandatory for all claims regarding damage, defects, missing items, or wrong products.
• The video must begin before opening the parcel and show the sealed package clearly.
• The entire opening process must be recorded without cuts or edits.
• Claims without a valid opening video may not be eligible for refund, replacement, or exchange.
• Any issue must be reported within 24 hours of delivery along with the opening video.

Return Process

• Contact Q Knit customer support within 7 days of delivery.
• Provide order details and supporting photos/videos.
• After inspection and approval, the refund or exchange will be processed.